Outsourcing Engagement

Measuring Success

Success Of Outsourcing Engagement: "If We Can't Measure It, We Can't Manage It."

Today, outsourcing translates into huge cost savings. This is a well-known fact but is it possible to make sure that the money you are spending is fuelling real progress in the development of your software? With E360, it's possible.

Embedded360 uses a Performance Scorecard to measure the success of an Outsourced engagement. It measures performance against a range of objectives that includes Service Levels, Value, Quality, and Customer Satisfaction.

This provides a balanced view of the health of the total relationship including technical measures to support the attainment of Service Levels. Performance is tracked against preset performance levels on a weekly, fortnightly or monthly basis, depending on client preference.

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Key Factors Managed As Part Of SLAs Are:

  • Volume of work
  • Quality of work
  • Responsiveness
  • Efficiency
  • Time to market

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