Support and Maintenance

FULL SPECTRUM SOFTWARE SUPPORT AND MAINTENANCE

Right from the development to support and maintenance, Embedded360 covers the entire application/product life cycle and provides full-spectrum software services. Embedded360's world-class and technology-driven software support & maintenance services address all requirements and include:

Bug fixing

Post release support

Application/ product maintenance

Enhancement services

In order to provide 24X7 application and product support & maintenance services to clients, Embedded360 extensively uses its industry experience, domain expertise and talented professionals. Embedded360 has grouped its software support & maintenance services into the following three major categories:

Hallmarks of Embedded360's Software Support & Maintenance Services

Vast knowledge base

Clear roles & responsibility definition with the client

Stringent Service Level Agreements

CMMI Level 3-assessed and ISO 9001:2000-certified quality processes

Clear services management structure with clear escalation metrics

Embedded360 offers a comprehensive spectrum of software support & maintenance services:

Embedded360 offers Level 1, Level 2, and Level 3 support teams:

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